Frequently asked questions

Tavex currently only accepts prepayments.
You can pay via. three different methods:
1. Paying in cash (see amount limits)
2. Bank transfer through Trustly
3. Cardpayment via. Visa/Mastercard

Investment gold is gold with a purity of at least .900 (see FAQ regarding purity) in the form of either coins and bars.

The rules for when gold is considered as investment gold is regulated in EU regulations and the Danish VAT law.

Investment gold is traded without VAT in Denmark and in the EU.

1. Delivery
2. Insurance
3. Packaging
4. Shipment Tracking
5. Delays
6. Shipping Prices

1. Delivery

When placing an order through our online shop, you can choose to have the products delivered to your local pick-up point or to collect them in person at one of our offices in Copenhagen.

Delivery by UPS*:

After we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 2 working days. Once your order has arrived at your local pick-up point, you will receive a notice by mail or SMS.

Please note that all packages (unless otherwise agreed with Tavex) are sent as a self pick-up package (in Danish “uden omdeling”), and that you will be required to pick up your package at the local UPS pick-up point or UPS package boxes.

Self pick-up*:
You are welcome to come and collect your products in our office in Copenhagen the same day we notify you that we have received your payment.

*In both instances, you need to bring a valid ID to collect the products.

2. Insurance

The package is fully insured via UPS, and in the extremely unlikely case that the package is lost or damaged, Tavex A/S will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

3. Packaging

The products are encased in protective wrapping and placed in a discreet and unbranded padded package.

4. Shipment Tracking

Once the products have been packaged, the tracking number is sent to your email address. On UPS homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, Tavex will always contact you by email to give you details about the delivery.

6. Shipping Prices

The shipping charges below are only applicable to deliveries within Denmark. If you wish to have your products delivered to another country, please contact us on +45 3311 1510 or by email at tavex@tavex.dk for prices and terms.

Investment Gold

Click here if you are unsure what investment gold is.

You can simply go to our store in Copenhagen and sell your items. Click here to see our opening hours. You can sell for cash (up to DKK 8,000) or receive a bank transfer. For bank transfer, we charge a standard fee of DKK 100 and DKK 300 will be charged for an instant transfer (not possible for international transfers). A valid photo ID (passport, EU/EEA driver’s license, EU/EEA residence permit, Danish municipally ID card +18 years) must be brought.

When selling large quantities (for approximately DKK 20,000 and more) we recommend that you contact us in advance so that we can make an appointment.

It is also possible to send investment gold to us. The products must be packed in a proper manner to avoid damage during transportation. Send as a value package with distribution to our address. Please attach a document with your contact information and account numbers (IBAN and Danish account and registration number), as well as a scan of a valid photo ID (passport, EU/EEA driver’s license, EU/EEA residence permit, Danish municipally ID card +18 years). Please contact us before sending the package. As soon as we receive the package, you will receive an offer based on the current gold price. If you do not wish to accept the offer, the package will be sent back to you at your expense.

Tavex reserves the right to test the gold in the manner we deem necessary before the product is finally purchased. This can be, for example, cutting a gold bar to check its contents or weighing, measuring and listening to a coin.

Silver and scrap gold (jewellery, cutlery, dental gold etc.)

You must contact our store in Copenhagen if you want to sell scrap gold and silver. You cannot mail your items. Click here to see our opening hours. Remember to bring a valid photo ID (passport, EU/EEA driver’s license, EU/EEA residence permit, Danish municipally ID card +18 years) and “yellow card” (health insurance certificate). We can pay cash (up to DKK 8,000). At DKK 8,000 or more, payment is made by bank transfer. Here, a standard fee of DKK 100 is taken. When selling large quantities (more than 20 items or for more than DKK 20,000) we recommend that you contact us in advance so that we can make an appointment.

Tavex reserves the right to test the gold in the manner we deem necessary before the product is finally purchased. For example, massive gold chains may be cut in order to test its contents.

Note! These terms also apply to the sale of investment silver (bars and coins with purity of .999)

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

Paying an Online Order

At Tavex, you can pay for your online orders by bank transfer, VISA/Mastercard, Trustly or in cash (Cash – see our Purchase and Sale Conditions).

Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process.

Paying via bank transfer

When you make a bank transfer to Tavex, the payment must be sent to the bank account indicated on your order:

Please refer to your order number when transferring payment.

• Clearing of the funds: The clearing of your payment may take 1-3 business days depending on who you bank with.
• Transfer limits and fees: There is no maximum or minimum limit nor are there any fees when transferring funds to Tavex A/S via bank wire transfer.
• Payment in different currencies: If you wish to pay the invoice in EUR, USD, SEK or NOK, please contact us on +45 3311 1510.

Payment via Credit Card

In our online store you can pay with VISA and Mastercard. It happens that these cards have an amount limit, which means that we are blocked from withdrawing money from your card.

Please note that you may be required to forward a copy of your ID and the front side of your bank card to prevent credit card fraud.

Paying Over the Counter

You can pay in cash and with VISA/Mastercard in our stores:

• Cash:
  In our physical store, you can pay in cash when you want to buy gold or silver, exchange money or send money abroad. However, there is an upper limit to how much you can pay in cash. You can see the current limits by following the link here.
• Foreign currency:
  Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into Danish kronor upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on +45 3311 1510 or by email at tavex@tavex.dk for more information regarding this service.
• Credit Card:
  You can pay with a credit card. Please note that we will require valid photo-ID (passport or drivers license).

Documentation and anti money laundering regulations

Pursuant to Danish law, we are required to ask you for a copy of valid ID and documentation regarding the origin of the money for purchases over DKK 100.000.

Since Tavex acts as both buyer and seller, we have quality requirements when purchasing products, as we want to sell our customers and product in a defensible state. Therefore, Tavex always reserves the right to refuse to purchase products at the stated purchase price in our webshop.

However, it should be pointed out that Tavex still buys all damaged gold / silver products, but it will be at a scrap price which is a little lower than the  than the actual product price. To avoid damaging your products, we recommend that you keep your coins in the enclosed plastic capsules and do not break the packaging of the bars.

Although we can arrange large sums of foreign currency at short notice, we recommend that you contact us on +45 3311 1510 or at tavex@tavex.dk in order to reserve the currency.

There is a fee of 45 kr. when exchanging large denominated banknotes into smaller ones. (under 3000 kr. )

There is a fee (depending on the amount and the currency) when exchanging small denominated banknotes into bigger ones.

There is a fee of 5% when exchanging Danish coins into banknotes.

For further information, please contact us on +45 3311 1510 or at tavex@tavex.dk for further information

There are no fees when buying currencies at Tavex. When selling currencies that have not been bought from Tavex, a fee of DKK 45 will apply.

We only buy and sell currencies that are listed on our website.

All the currencies we work with and their respective exchange rates can be found on our website at www.tavex.dk

Please take note that all the currencies we sell we obviously buy back.

We accept all Danish coins, Swedish and Norwegian coins (not including öre coins), 1 EUR and 2 EUR and 1 GBP and 2 GBP coins. We are not able to exchange other denominations of coins or other currencies in coins.

Investment gold has been sold without VAT since 1 January 2000 within the EU. Investment silver coins & bars carry 25% VAT in Denmark.

Tavex is a serious market player and therefore we consider it very important not to sell products we do not currently have in stock.

If you have a request for a specific product, you are more than welcome to contact us on: 3311 1510

Tavex is also a wholesaler of precious metals to other retailers. Every contract is tailored to the individual client. If you are a company that is interested in working as a reseller of Tavex’s products, please call us on +45 3311 1510 or by email at tavex@tavex.dk.

For orders over DKK 250,000 please call us on +45 3311 1510 or email us at tavex@tavex.dk to discuss even better prices.

Tavex is part of the Tavex Group which operates in nine countries ( Denmark, Sweden, Norway, Finland, Poland, Bulgaria, Romania, Estonia and Latvia). The Group is Northern Europe’s largest dealer of precious metals and thus handles vast amounts of products. In addition, we are partners with well-known companies such as Valcambi, PAMP, the Perth Mint, the Austrian Mint and China Great Wall Coins Investments from whom we obtain our products. Therefore, we are able to offer extremely competitive prices.

We send all our products within the EU. Please call us on +45 3311 1510 or by email at tavex@tavex.dk for more information.

It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +45 3311 1510 or by email at tavex@tavex.dk about a possible order.

The order will automatically be cancelled if payment is not made within one hour of placing the order. If you want to cancel your order, please call us on +45 3311 1510 or by email at tavex@tavex.dk.

The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit/credit card.

Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. But we recommend that you inform us if this problem occurs on 08-678 20 30 or by email at tavex@tavex.dk.

The spot is the current market-clearing price of gold or silver that is set by factors of supply and demand in the global financial markets. The spot price refers to 1 troy ounce of .999 fine gold or silver.

The bid (or buy as a layman’s term) is the price at which market participants, such as Tavex, are ready to buy gold or silver at any given time.

The ask (or sell as a layman’s term) is the price at which market participants, such as Tavex, are ready to sell gold or silver at any given time.

The spread is the difference between the ask and the bid price. For example, if the bid for a 1 ounce Gold Philharmonic is €1000 and the ask price is €1040 then the “bid-ask spread” is €40. A low bid-ask spread is often a good indicator of high liquidity. Products with high liquidity, such as the Gold Philharmonic coin, will have a lower bid-ask spread compared to other less well-known gold coins, which means that you, as an investor, will save money when trading in and out of your investment.

Every product that Tavex sells comes with a premium. A premium is added to cover the cost of the fabrication and distribution of the item. The premium is calculated by taking the price of a product minus the spot price of the metal. For example, if the current spot price of gold is €1020, and if Tavex sells a 1 ounce Gold Philharmonic for €1070 then the premium is €50.

Although the weight of gold and silver is sometimes quoted in kilograms or grams, the official weight measurement to gauge the mass of precious metals is the troy ounce. One troy ounce (oz) equals 31.1034768 grams. Note that a troy ounce is not the same as an avoirdupois ounce (more commonly known as the kitchen ounce) which equals approximately 28.34 grams.

The purity of gold and silver is measured in millesimal fineness, which denotes the purity of the metal in parts per thousand. For example, the PAMP 100 gram gold bar contains a gold fineness of 999.9, which means that the bar is 99.99% pure gold. Another example, the $20 Double Eagle with a gross weight of 33.43624 grams contains a gold fineness of 900, which denotes a gold purity of 90% or 33.43 x 0.9 = 30.092 grams of pure gold.

In addition to fineness, the traditional purity measurement of gold is the karat (K). The highest karat rating is 24 and this equals or is greater than 99.9% pure gold. Gold jewellery in Europe most often contains a gold purity of 14 and 18 karats, which equals 14/24 = 58.3% and 18/24 = 75% pure gold respectively.