Frequently asked questions

1. Delivery
2. Insurance
3. Packaging
4. Shipment Tracking
5. Delays
6. Shipping Prices

1. Delivery

When placing an order through our online shop, you can choose to have the products delivered to your local pick-up point or to collect them in person at one of our offices in Copenhagen.

Delivery by UPS*:

After we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 2 working days. Once your order has arrived at your local pick-up point, you will receive a notice by mail or SMS.

Please note that all packages (unless otherwise agreed with Tavex) are sent as a self pick-up package (in Danish “uden omdeling”), and that you will be required to pick up your package at the local UPS pick-up point or UPS package boxes.

Self pick-up*:
You are welcome to come and collect your products in our office in Copenhagen the same day we notify you that we have received your payment.

*In both instances, you need to bring a valid ID to collect the products.

2. Insurance

The package is fully insured via UPS, and in the extremely unlikely case that the package is lost or damaged, Tavex A/S will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

3. Packaging

The products are encased in protective wrapping and placed in a discreet and unbranded padded package.

4. Shipment Tracking

Once the products have been packaged, the tracking number is sent to your email address. On UPS homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, Tavex will always contact you by email to give you details about the delivery.

6. Shipping Prices

The shipping charges below are only applicable to deliveries within Denmark. If you wish to have your products delivered to another country, please contact us on +45 3311 1510 or by email at tavex@tavex.dk for prices and terms.