Terms and Conditions

Last updated: 12-08-2026

Company Information:

Tavex A/S
Vester Farimagsgade 1, st.,
1606 Copenhagen V
Email: tavex@tavex.dk
Telefon: +45 3311 1510
Cvr: 33166966

1. General Terms: 

   1. If you are below 15 years of age or a subject to guardianship for any reason, parental or guardian consent is required in order to deal with Tavex. 
   2. Tavex aims to prevent the company and its customers from being exposed to credit card fraud, bank fraud, identity theft, etc. Therefore, Tavex reserves the right to request identification from our customers at any time. Additionally, Tavex is subject to anti-money laundering legislation and is therefore obligated to understand the origin of funds and to know our customers. As a result, you may be asked some questions and, in certain cases, might be required to provide various forms of documentation. 

1. 1. 1. Tavex accepts the following forms of ID: 
         1. Passport 
         2. EU/EEA driving license 
         3. EU/EEA residence permit 
         4. EU/EEA national ID card (issued by a public authority)
            Please note that we generally do not accept electronic photo ID via applications on phones or similar devices (e.g., driver’s license app). 
   2. Business Customer Transactions:
      When dealing with business customers, please be aware that the beneficial owners of the company must be identified and present ID before any transactions can be completed. Additionally, we need to identify the authorized signatories of the business. If using a corporate account, the business will always be considered the customer in the transaction. 
   3. Power of Attorney:
      The payee and recipient must be the same person. It is possible to make an agreement with Tavex, allowing another person to collect future orders. This requires a prior arrangement and both parties must be present in the store to establish the agreement. For more information about this solution, please contact us at +45 3311 1510 or via email at tavex@tavex.dk. 

2. Ordering of and Payment for Goods and Currency: 

   1. All amounts displayed on our webshop are in Danish kroner (DKK) and exclude delivery costs. Additionally, prices are inclusive VAT (if applicable to the product). 
   2. Prices and rates in our physical stores and webshop may differ. 
   3. If you wish to make a payment in foreign currency, please call +45 3311 1510 or email us at tavex@tavex.dk to arrange the rate and any other terms and conditions. 
   4. An order placed via www.tavex.dk is considered an intent to purchase the specified goods or currency at the given price or rate. Tavex’s prices are updated continuously, so prices might change several times throughout the day. The price given in an offer is generally valid for one hour after the order is placed. However, we accept delays in transfers between different banks. 
   5. Once an order is placed, you will automatically receive an order confirmation at the given email address. The order is completed once payment has been transferred and received in one of Tavex’s accounts. The order then becomes binding for both parties. Please be aware of section 5 regarding cancellations of orders and section 1.2 regarding the necessity of obtaining documentation before the order can be completed.
   6. As the prices for currencies and precious metals follow the international market economy swing, and since the purchase locks the price in the current spot market, please note that payment is processed immediately.
   7. You can order and purchase currency via Tavex’s webshop (please note that there might be different amount limits in regard to minimum and maximum on the order). When purchasing currency via our webshop, your order will be delivered with the available denominations at the time of ordering. If you want specific denominations, please contact us at tavex@tavex.dk or +45 3311 1510. 
   8. The person placing the order, the payer, and the recipient must be the same person unless a specific agreement has been made with Tavex. 
   9. Tavex accepts the following payment methods:
      1. Credit cards: 
         1. Visa * **
         2. Mastercard * **  
         3. Apple Pay (only in our store) * ***
         4. Google Pay (only in our store) * ***
            * Please note that you may be charged a fee by your card issuer when paying with a debit card.
            ** When purchasing with a card, Tavex reserves the right to request a copy of a valid photo ID and require that you present the physical card to the cashier.
            *** When purchasing with a mobile wallet, Tavex reserves the right to request a copy of a valid photo ID and require that you log in to your online banking to confirm ownership of the card.
            
      2. Bank Transfer:
         For bank transfers, payment for the ordered goods must be made to Tavex on the same day the order is placed. If this is not possible due to bank or online banking hours, the payment must be transferred on the next banking day. The reference number must be included in the transfer description, and nothing else. The amount must be transferred in Danish kroner (DKK). If payment is not transferred on the next banking day, the order will be automatically cancelled. Tavex reserves the right to request documentation for the transfer. 
      3. Cash:
         It is possible to pay in cash in our store; however, please note the following amount limits.
         Currency: 

         Unidentified (Without valid photo ID):	DKK 0,00
         Identified (With valid photo ID):	DKK 7.500 per 30 days

         NOTE: When exchanging currency, there is no restriction on payment with foreign currencies. 

         Investment Gold and Silver: 

         Unidentified (Without valid photo ID):	DKK 0,00
         Identified (With valid photo ID):	DKK 7.500 per 30 days

         NOTE: When buying precious metal, we are subject to a limit of DKK 14,999 when paying with foreign currencies 

3. Delivery 

   1. Delivery in store: 
      1. Delivery of goods and currency can only take place once payment has been completed, and Tavex has received the payment. You will also need to receive an email from us confirming that the goods or currency are ready to be collected. 
      2. Ordered goods and currency that have been paid for and are to be collected from Tavex’s store will only be handed over upon presentation of valid photo ID. The person collecting must be the one whose name is on the bank account from which the payment was made. If you have paid by credit card, you will also need to bring the card that was used to make the payment. 
      3. The ordered goods and currency will be ready for delivery as soon as possible after Tavex has received the payment. 
      4. If the purchased goods or currency are not in stock, the customer will be informed of the estimated delivery time. 
      5. If the order is not picked up within 30 days, Tavex reserves the right to buy back the item(s) at the current day price.
      6. Tavex might, in some cases, require additional information or documentation. In such cases, the order will be ready for delivery as soon as the required information and/or documents have been received from the customer. 
   2. Shipment of orders: 
      1. Shipping of goods and currency can only take place once payment has been completed and Tavex has received the payment. 
      2. Tavex might, in some cases, require additional information or documentation. In such cases, the order will be ready for shipping as soon as the required information and/or documents have been received from the customer. 
      3. Tavex reserves the right, after a specific assessment, including for security, identification or fraud reasons, to cut off the possibility of delivery by mail and instead require that the order be picked up in one of Tavex’s physical stores.
         In such cases, the customer will be informed of this. If the customer does not wish or is unable to pick up the order, Tavex is entitled to cancel the order. In the event of cancellation, the amount paid by the customer in connection with the order, including any delivery costs, will be refunded.
      4. Tavex uses multiple shipping providers of deliveries of the packages. You will receive an email from the chosen shipping provider with a tracking number when your order has been packed and is ready for shipping. Once the shipping provider has received your package for delivery, you will be able to track the status of your order and control your package whereabouts.
         Please note that your tracking number is sent via the shipping provider, and it might take a few hours after you receive the tracking number before you can see the exact location of your package. 
      5. If the purchased goods or currency are not in stock, the customer will be informed of the estimated delivery time. 
      6. To ensure that our customers personally receive and sign for the delivery of shipped goods, orders are sent as value packages via shipping provider to a chosen delivery point, where a signature is required. 
      7. The shipping costs listed on our webshop are only valid for deliveries within Denmark.
      8. Deliveries abroad must be specially arranged with Tavex and can be arranged by contacting Tavex at +45 3311 1510 or via email at tavex@tavex.dk. 

4. Sale of Scrap Gold, Scrap Silver, Investment Gold, and Investment Silver to Tavex 

   1. It is possible to sell investment gold and investment silver physically at Tavex’s store or via shipping (see how via this link) 
   2. It is possible to sell scrap gold and scrap silver physically at Tavex’s store or via shipping (see how via this link) 
   3. Tavex generally pays in cash, but transfers to a bank account are also possible for a small fee. 
   4. For cash payouts for more than DKK 8,000, Tavex is required to report this to the tax authorities in accordance with the Danish Tax Assessment Act § 8Y (Link). 
   5. Valid photo ID must be presented for the transaction. 
   6. Tavex’s purchase prices are only valid for private persons and for transactions that are not unusually large (max DKK 1,000,000). Businesses and customers wishing to make unusually large transactions must agree on a specific price with Tavex. 
   7. Offers must be accepted in writing within the time specified in the offer or no later than four hours after receiving the offer. If acceptance is not received within the specified deadlines, the offer will automatically expire. 
   8. Tavex might require additional information or documentation in some cases. 

5. Cancellation of order 

   1. Tavex reserves the right to reject a transaction at any time if it does not meet our internal procedures, if a transaction is insufficiently documented, or if the sale of goods is made impossible due to extraordinary circumstances. This could include, but is not limited to: 
      1. Force majeure such as war, labour conflicts, riots, natural disasters 
      2. Computer breakdowns or technical issues that disrupt or provide incorrect information regarding product prices and stock 
      3. Delivery issues – when the ordered goods do not arrive as planned or are out of stock with our suppliers 
      4. Significant fluctuations (+/- 5% within 72 hours) in the global market price of currency, gold and silver. 
   2. In the event of an order cancellation, Tavex will refund the customer’s payment as quickly as possible. 
   3. In connection with an order cancellation, Tavex cannot be held liable for any losses, lost profits, or similar circumstances that might arise as a result of the cancellation. 

6. Right of Withdrawal 

   1. Purchases and sales of precious metals and currency via Tavex’s webshop are not covered by the right of withdrawal. Since the price of bars, coins, and currency depends on fluctuations in the capital and commodity markets, you cannot cancel your purchase after receiving your order confirmation.
      However, please note that it will generally be possible to resell your gold, silver and currency to Tavex upon presentation of a receipt. 

7. Right to Complain 

   1. You have a two-year right to complain in accordance with the applicable rules of the Danish Sale of Goods Act. 
   2. The right to complain does not cover defects or damage caused by improper handling of the product, but only defects in the product such as material or manufacturing deviations.
   3. The complaint must be made within a “reasonable time” after the defect is discovered. If you complain within two months of discovering the defect, the complaint is always considered timely.
   4. Please note that certain purchases of our products may be considered “specific goods” (species purchase), where special rules apply. 

8. Privacy Policy 

   1. Tavex registers and stores information about our customers in accordance with applicable regulations (Data Protection Policy) The information will only be used for the purpose for which it was collected. 

9. Campaigns and Special Offers 

   1. Campaigns and special offers cannot be combined with other offers, special rates/prices, or similar promotions, such as price guarantees, seasonal campaigns, etc. 

10. Questions and Complaint Options 

    1. If you have any questions or need assistance, feel free to call us at +45 3311 1510 or send an email to tavex@tavex.dk. 
    2. If you have a complaint about a product or something else, please feel free to contact us so we can work together to find a solution to the issue. You can email us at tavex@tavex.dk or call +45 3311 1510 to get in touch with us. 
    3. If you have a complaint and we cannot resolve it together, you can use one of the following options to file a complaint: 
       1. For purchases of precious metals, the complaint should be addressed to the Danish Consumer Complaints Board, via the complaints portal at the Danish Complaints Board (Nævnenes Hus). Go to the complaints portal. 
       2. If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission’s online complaint portal. Go to the EU complaint portal. 
       3. For purchases of currency, the complaint should be submitted to the Danish Financial Complaints Board. Go to the complaints portal.
    4. As our headquarters are located in Copenhagen, any legal proceedings will be subject to the jurisdiction of the Copenhagen City Council. When filing a complaint, please provide/use our email tavex@tavex.dk.