Frequently asked questions

Investment gold is gold with a purity of at least .900 (see FAQ regarding purity) in the form of either coins and bars.

The rules for when gold is considered as investment gold is regulated in EU regulations and the Danish VAT law.

Investment gold is traded without VAT in Denmark and in the EU.

Pickup

You can always collect your order free of charge in our store. See the store’s opening hours here. * **

Shipping

Your order can be delivered to a parcel locker.
All parcels are shipped securely, discreetly, and with a tracking number by PostNord.

We ensure that the packaging is neutral so that only the sender and recipient know the contents. * ** ***
Delivery time is typically 1–4 business days.

Current Prices – PostNord Parcel Locker [REQUIRES POSTNORD APP] 

Tracking

Tack & Trace link: PostNord Track & Trace

Download App: PostNord app

Insurance

All parcels are 100% insured for the full amount.Tavex takes full responsibility until you have signed for and received the parcel.

Note: If the parcel appears damaged or looks as if it has been opened, do not sign for it. Please contact us immediately.

* Tavex A/S can only release or dispatch the goods once payment has been completed and received, and any required information or documentation has been provided and approved. You can read more in our Terms and Conditions.

** When collecting in-store or receiving delivery via PostNord, you must present valid photo ID (passport or driver’s license).

*** The above prices apply to deliveries within Denmark (excluding Greenland and the Faroe Islands). For international delivery, please contact us at +45 3311 1510 or tavex@tavex.dk.

Step-by-step guide

If you want to sell your investment gold, investment silver, scrap gold or scrap silver to Tavex, you can do so in the following ways, described below. Regardless of which method you choose, our staff is always ready to help you through the sale.

When you are ready to sell, it can be done in the following ways:

Sell scrap gold and silver in the shop

• Visit our physical store (Find store) *
• Bring the following:
  • Valid photo ID (passport, EU/EEA driving licence, EU/EEA residence permit, Identification card/municipal ID card +18 years) must be brought.
  • Your health card (health insurance certificate), if possible
• Tavex tests and evaluates the gold / silver
  • Tavex reserves the right to test the gold in the way we deem necessary before the product is finally purchased. For example, it may be necessary to cut gold chains to test the contents.
  • All precious metals purchased from Tavex are tested with acid. It typically takes 20-60 seconds to test an ordinary gold ring or a silver fork (Thick chains, jugs or anything else where the metal may be hollow must be cut up and therefore take a little longer to test).
  • Tavex does not buy stones, brilliants, diamonds, rubies or the like. However, you are welcome to return these in a small bag if it is possible to remove them. However, some stones cannot avoid breaking, so please be aware of this.
• You receive a specific offer
  • You will receive a concrete offer based on the current gold and silver prices for the testing, which will be sent to you per e-mail.
• Acceptance / Rejection of the offer
  • Accept:
    • Any missing information must be obtained**
    • Tavex pays the amount in cash or via bank transfer***
  • Refusal:
    • Tavex charges a fee of DKK 100 to test/evaluate items that are not wanted to be sold anyway. Once the fee has been paid, the items brought with you will be returned.

* When selling larger quantities (more than 20 items or for more than DKK 20,000), please contact us in advance.
** In accordance with the police statutes on this, we are obliged to enter the information about any trade into our purchase and sale book (Police Book). You must therefore present various information as well as valid photo identification.
*** A fee of DKK 100 is charged for bank transfer

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Send scrap gold and silver to Tavex

As something new, it is now also possible to send your old scrap gold or silver to Tavex by post. If you want to send your old gold or silver to us, please contact us at

Phone 3311 1510

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Sell investment gold and silver in the shop

• Visit our physical store (Find store) *
• Bring the following:
  • Valid photo ID (passport, EU/EEA driving licence, EU/EEA residence permit, Identification card/municipal ID card +18 years) must be brought.
  • Your health card (health insurance certificate), if possible
• Tavex tests and evaluates the gold / silver
  • Tavex reserves the right to test the gold and silver in any way we deem necessary before the product is finally purchased. This could be, for example, cutting open a gold bar to check its contents or weighing, measuring and listening to a coin. It is not usually necessary if the gold bar comes with a certificate. Gold coins of face value are never clipped.
• You receive a specific offer
  • You will receive a concrete offer based on the current gold and silver prices for the testing, which will be sent to you per e-mail.
• Acceptance / Rejection of the offer
  • Accept:
    • Any missing information must be obtained**
    • Tavex pays the amount in cash or via bank transfer***
  • Refusal:
    • You get your gold / silver back and can leave the store

* When selling large quantities (for approx. +50,000 DKK) we recommend that you contact us in advance so that we can agree on a time.
** Tavex is subject to the Danish Financial Supervisory Authority and its rules regarding the fight against money laundering and terrorist financing. You must therefore present various information and show valid photo identification.
*** A fee of DKK 100 is charged for bank transfer

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Send investment gold and silver to Tavex

You can send investment gold to us via PostNord. Follow these instructions.

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

Paying an Online Order

At Tavex, you can pay for your online orders by bank transfer, VISA/Mastercard, Trustly or in cash (Cash – see our Purchase and Sale Conditions).

Once you have placed an order through Tavex’s online shop, an invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process.

Paying via bank transfer

When you make a bank transfer to Tavex, the payment must be sent to the bank account indicated on your order:

Please refer to your order number when transferring payment.

• Clearing of the funds: The clearing of your payment may take 1-3 business days depending on who you bank with.
• Transfer limits and fees: There is no maximum or minimum limit nor are there any fees when transferring funds to Tavex A/S via bank wire transfer.
• Payment in different currencies: If you wish to pay the invoice in EUR, USD or SEK, please contact us on +45 3311 1510.

Payment via Credit Card

In our online store you can pay with VISA and Mastercard. It happens that these cards have an amount limit, which means that we are blocked from withdrawing money from your card.

Please note that you may be required to forward a copy of your ID and the front side of your bank card to prevent credit card fraud.

Paying Over the Counter

You can pay in cash and with VISA/Mastercard in our stores:

• Cash:
  In our physical store, you can pay in cash when you want to buy gold or silver, exchange money or send money abroad. However, there is an upper limit to how much you can pay in cash. You can see the current limits by following the link here.
• Foreign currency:
  Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into Danish kronor upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on +45 3311 1510 or by email at tavex@tavex.dk for more information regarding this service.
• Credit Card:
  You can pay with a credit card. Please note that we will require valid photo-ID (passport or drivers license).

Documentation and anti money laundering regulations

Pursuant to Danish law, we are required to ask you for a copy of valid ID and documentation regarding the origin of the money for purchases over DKK 100.000.

Although we can arrange large sums of foreign currency at short notice, we recommend that you contact us on +45 3311 1510 or at tavex@tavex.dk in order to reserve the currency.

There is a fee of 45 kr. when exchanging large denominated banknotes into smaller ones. (under 3000 kr. )

There is a fee (depending on the amount and the currency) when exchanging small denominated banknotes into bigger ones.

There is a fee of 5% when exchanging Danish coins into banknotes.

For further information, please contact us on +45 3311 1510 or at tavex@tavex.dk for further information

Since Tavex acts as both buyer and seller, we have quality requirements when purchasing products, as we want to sell our customers and product in a defensible state. Therefore, Tavex always reserves the right to refuse to purchase products at the stated purchase price in our webshop.

However, it should be pointed out that Tavex still buys all damaged gold / silver products, but it will be at a scrap price which is a little lower than the  than the actual product price. To avoid damaging your products, we recommend that you keep your coins in the enclosed plastic capsules and do not break the packaging of the bars.

There are no fees when buying currencies at Tavex. When selling currencies that have not been bought from Tavex, a fee of DKK 45 will apply.

We only buy and sell currencies that are listed on our website.

All the currencies we work with and their respective exchange rates can be found on our website at www.tavex.dk

Please take note that all the currencies we sell we obviously buy back.

We accept all Danish coins, Swedish and Norwegian coins (not including öre coins), 1 EUR and 2 EUR and 1 GBP and 2 GBP coins. We are not able to exchange other denominations of coins or other currencies in coins.

Investment gold has been sold without VAT since 1 January 2000 within the EU. Investment silver coins & bars carry 25% VAT in Denmark.

Tavex is a serious market player and therefore we consider it very important not to sell products we do not currently have in stock.

If you have a request for a specific product, you are more than welcome to contact us on: 3311 1510

Tavex is also a wholesaler of precious metals to other retailers. Every contract is tailored to the individual client. If you are a company that is interested in working as a reseller of Tavex’s products, please call us on +45 3311 1510 or by email at tavex@tavex.dk.

For orders over DKK 250,000 please call us on +45 3311 1510 or email us at tavex@tavex.dk to discuss even better prices.

Tavex is part of the Tavex Group which operates in nine countries ( Denmark, Sweden, Norway, Finland, Poland, Bulgaria, Romania, Estonia and Latvia). The Group is Northern Europe’s largest dealer of precious metals and thus handles vast amounts of products. In addition, we are partners with well-known companies such as Valcambi, PAMP, the Perth Mint, the Austrian Mint and China Great Wall Coins Investments from whom we obtain our products. Therefore, we are able to offer extremely competitive prices.

Deliveries abroad must be specially arranged with Tavex and can be arranged by contacting Tavex at +45 3311 1510 or via email at tavex@tavex.dk. 

It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +45 3311 1510 or by email at tavex@tavex.dk about a possible order.

The order will automatically be cancelled if payment is not made within one hour of placing the order. If you want to cancel your order, please call us on +45 3311 1510 or by email at tavex@tavex.dk.

The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit/credit card.

Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. But we recommend that you inform us if this problem occurs on 08-678 20 30 or by email at tavex@tavex.dk.

The spot is the current market-clearing price of gold or silver that is set by factors of supply and demand in the global financial markets. The spot price refers to 1 troy ounce of .999 fine gold or silver.

The bid (or buy as a layman’s term) is the price at which market participants, such as Tavex, are ready to buy gold or silver at any given time.

The ask (or sell as a layman’s term) is the price at which market participants, such as Tavex, are ready to sell gold or silver at any given time.

The spread is the difference between the ask and the bid price. For example, if the bid for a 1 ounce Gold Philharmonic is €1000 and the ask price is €1040 then the “bid-ask spread” is €40. A low bid-ask spread is often a good indicator of high liquidity. Products with high liquidity, such as the Gold Philharmonic coin, will have a lower bid-ask spread compared to other less well-known gold coins, which means that you, as an investor, will save money when trading in and out of your investment.

Every product that Tavex sells comes with a premium. A premium is added to cover the cost of the fabrication and distribution of the item. The premium is calculated by taking the price of a product minus the spot price of the metal. For example, if the current spot price of gold is €1020, and if Tavex sells a 1 ounce Gold Philharmonic for €1070 then the premium is €50.

The basics: what are the weight and purity measurements of precious metals?

Although the weight of gold and silver is sometimes quoted in kilograms or grams, the official weight measurement to gauge the mass of precious metals is the troy ounce. One troy ounce (oz) equals 31.1034768 grams. Note that a troy ounce is not the same as an avoirdupois ounce (more commonly known as the kitchen ounce) which equals approximately 28.34 grams.

The purity of gold and silver is measured in millesimal fineness, which denotes the purity of the metal in parts per thousand. For example, the PAMP 100 gram gold bar contains a gold fineness of 999.9, which means that the bar is 99.99% pure gold. Another example, the $20 Double Eagle with a gross weight of 33.43624 grams contains a gold fineness of 900, which denotes a gold purity of 90% or 33.43 x 0.9 = 30.092 grams of pure gold.

In addition to fineness, the traditional purity measurement of gold is the karat (K). The highest karat rating is 24 and this equals or is greater than 99.9% pure gold. Gold jewellery in Europe most often contains a gold purity of 14 and 18 karats, which equals 14/24 = 58.3% and 18/24 = 75% pure gold respectively.